Managing your subscription

Everything to do with your plan lives on the Billing page in your account. Here's how to make the common changes.

Find your billing settings

Open your account menu and go to Billing. From there you can see your current plan, your credit balance, and your payment and invoice history in one place.

Upgrade or change your plan

Want more credits each month, or a different mix?

• On the Billing page, choose the plan you'd like to move to.
• Confirm the change, and your new allowance applies from the next cycle (upgrades often take effect right away).
• Your credit balance updates so you can keep creating without interruption.

Buy extra credits any time

You don't have to change your whole plan to top up. Buy a one-off video, a 15s reel, a 30s spot or a 60s film, straight from the Billing page. It's added to your balance immediately and shows up in the reel wizard.

Cancel your subscription

Plans are not locked in. To stop a monthly plan:

• Go to Billing and choose to cancel your subscription.
• You'll keep access and any remaining credits through the end of the period you've already paid for.
• You won't be charged again after that.

You can come back and resubscribe whenever you like.

Update your payment method

Need to change the card on file? You can update your payment details on the Billing page. This is also where to go if a renewal payment didn't go through, just update the card and your plan continues.

Find your invoices and receipts

Your billing history and downloadable invoices are available on the Billing page too. Use them for your records, expenses or accounting.

Need a hand?

If anything about your billing looks wrong, a charge you don't recognise, a credit that didn't arrive, or a refund you're expecting, reach out through Help and we'll sort it out. </content>